Terms & Conditions

1. Programme Disclaimer

1.1 Not a Substitute for Individual Assessment

This programme does not replace a full assessment by a qualified healthcare professional.

If you are unsure about your symptoms, diagnosis, or suitability for this programme, you should seek an assessment from a registered physiotherapist or healthcare provider.

You can find a specialist via the Pelvic Obstetric and Gynaecological Physiotherapy directory.

It is intended to support self-management but should be used alongside, or following, appropriate clinical advice where needed.

You should not rely solely on this programme for medical advice, diagnosis, or treatment.

1.2 Exercise Responsibility

By participating in this programme, you acknowledge that:

• You are responsible for exercising within your own limits
• You will stop any exercise that causes pain, discomfort, or worsening symptoms
• You will seek professional advice if you are unsure at any stage

This programme provides general guidance and progression but cannot account for all individual factors or medical conditions.

1.3 Correct Muscle Activation

This programme assumes that you are able to correctly activate your pelvic floor muscles, following the guidelines and instructions included in the "pelvic floor basics" section.

If you are unsure whether you are performing the exercises correctly, it is strongly recommended that you seek a face-to-face or virtual assessment with a qualified physiotherapist before continuing.

1.4 Outcome Tracking & Data Use

This programme collects information such as symptom scores, quality of life measures, and progress data to support your rehabilitation and track improvements. This data may be used for research purposes but only with further consent to do so.

All personal data is handled in accordance with the UK General Data Protection Regulation (UK GDPR).

1.5 No Guarantee of Outcomes

While this programme is based on clinical experience, clinical outcomes and standard practice principles, no specific outcomes can be guaranteed.

Progress will vary between individuals depending on factors such as adherence, overall health, and correct exercise performance. Length of symptoms prior to commencing the programme is directly correlated to the amount of time to see an improvement.

1.6 When to Seek Further Advice

You should seek further professional advice if:

• You are unsure about your symptoms or diagnosis
• Your symptoms do not improve
• Your symptoms worsen
• You have any concerns about your condition or progress
• You are unsure if you are doing the exercises correctly

1.7 Programme Use

This programme is intended for personal use only and must not be copied, reproduced, shared, distributed, or made available to others without permission.

By using this programme, you confirm that you understand and accept these terms and that you are participating at your own risk.

2. About These Terms

These Terms & Conditions ("Terms") set out the legal agreement between you and the West 6 Pelvic Floor Rehabilitation Programme ("we", "us", "our", or "the Programme") when you access our website, create an account, or use our rehabilitation platform (the "Service").

By accessing or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not use the Service.

These Terms should be read alongside our Privacy Policy.

Service provider: Gemma West, trading as Gemma West Physiotherapy (Creator of The West 6 Pelvic Floor Rehabilitation Programme)
Address: Elite Physical Medicine, Unit 4 Midshires Business Park, Smeaton Close, Aylesbury, Bucks HP19 9HL
Contact: support@thewest6.com

3. Definitions

• "Account" — your registered user account
• "Content" — all materials provided via the Service
• "Plan" — your subscription or one-off access purchase
• "Healthcare Provider" — the clinician responsible for the design and clinical oversight of the programme content.

4. Eligibility

You may only use the Service if you:

• are aged 18 or over.
• have legal capacity to enter into a contract.
• provide accurate and complete information.

The Service is not suitable for:

• individuals requiring urgent or complex medical care.
• those requiring in-person assessment before exercise.
• use during pregnancy where you have been advised by a midwife, GP, or consultant to abstain from exercise or intercourse. Pelvic floor exercises are commonly recommended during pregnancy; however, if you are pregnant, you should seek advice from your healthcare provider before using the Service, particularly if you have any complications or concerns.

You are responsible for ensuring that the Service is suitable for you, taking into account your medical history, current condition, and any advice provided by your healthcare professional.

5. Your Account

You are responsible for:

• maintaining confidentiality of login details
• all activity under your Account

You must not share or transfer your Account. We may suspend or terminate accounts that breach these Terms.

6. Plans and Payment

6.1 Plans

We currently offer the following Plans:

Prices are shown on our pricing page and may be updated from time to time. Any price change will be notified at least 30 days in advance.

6.2 Payments

Payments are processed securely via Stripe Payments Europe Ltd. We do not collect or store your full card details. You must provide valid payment information, and you authorise us (via Stripe) to charge the applicable fees.

6.3 Subscription Renewal

Subscriptions renew automatically unless cancelled.

6.4 One-Off Access

One-off access Plans are provided for a single upfront payment and do not renew.

All purchases of one-off access are final and non-refundable, except where required by law (including your statutory rights under the Consumer Contracts Regulations 2013).

By accessing the Service, you acknowledge that digital content has been made available to you and that your right to a refund may be affected.

7. Cooling-Off Rights

Our Service provides digital content that becomes available to you immediately on purchase. If you ask us to begin providing the Service during the 14-day cooling-off period (for example, by logging in and accessing course content), you acknowledge and agree that:

• you expressly request the Service to start immediately; and
• you acknowledge that you will lose your right to cancel once the Service has been fully accessed; or
• if you cancel during the cooling-off period after having started using the Service, you must pay us an amount proportionate to the Service used up to the point of cancellation.

If you do not access any Content during the 14-day period, you are entitled to a full refund.

Nothing in these Terms affects your statutory rights, including your right to a repair, replacement, or refund where digital content is faulty or not provided with reasonable care and skill.

8. Medical Safety and Emergencies

In addition to the Programme Disclaimer in Section 1, you should seek professional medical advice before starting the Service if you:

• are pregnant and have been advised against exercise, have been advised bed rest and/or have any worries or concerns.
• are pregnant and have any complex, pre-existing medical conditions and/or history of miscarriages.
• have had recent pelvic or abdominal surgery.
• have unexplained pelvic pain, bleeding, or any "red flag" symptoms.
• have any other condition that may be affected by exercise.

The Programme's designated physiotherapist is a registered practitioner with the Chartered Society of Physiotherapy (CSP) and the Health and Care Professions Council (HCPC).

The Service does not provide personalised clinical recommendations based on your responses and does not use your data to diagnose, monitor, amend exercises, or determine treatment for a medical condition.

The Service includes symptom tracking tools for self-monitoring purposes only. These tools do not provide clinical interpretation or diagnosis.

Use of the Service does not create an ongoing clinician–patient relationship or replace individualised assessment, diagnosis, or treatment by a qualified healthcare professional.

9. International Use Disclaimer

This programme is provided from the United Kingdom by a UK-based Physiotherapist, but it is intended for general educational and self-management purposes only. It does not constitute medical advice, diagnosis, or treatment, as all advice is generalised and not individualised.

Residents of the United States, Canada, and Australia are not permitted to access or purchase the Service at this time due to professional indemnity and regulatory restrictions.

Access to this programme from outside the UK is at your own initiative and risk. Physiotherapy (physical therapy) is a regulated profession in many jurisdictions, including but not limited to the United States, Canada, and Australia, each with its own licensing and legal requirements. This programme is not intended to provide physiotherapy services in any jurisdiction where such services would require local registration or licensure.

Nothing within this programme should be interpreted as establishing a clinician–patient relationship. The content is not tailored to individual circumstances and should not be relied upon as a substitute for assessment, diagnosis, or treatment by a healthcare professional licensed in your country or region.

To the fullest extent permitted by law, the provider accepts no liability for any loss, injury, or damage arising from the use of this programme outside the United Kingdom or in jurisdictions where its use may not comply with local laws or regulations.

If you have any concerns about your health, or if your symptoms worsen or persist, you should always seek advice from a suitably qualified healthcare professional in your local jurisdiction before continuing.

10. Acceptable Use

When using the Service, you agree not to:

• use the Service for any unlawful, fraudulent, or harmful purpose.
• copy, redistribute, record, re-upload, or publicly share any of our Content (including videos, exercise libraries, and assessments).
• reverse-engineer, decompile, or attempt to extract the source code of the platform.
• use automated systems (bots, scrapers) to access the Service.
• upload or transmit any viruses, malware, or other harmful code.
• interfere with other users' use of the Service, impersonate another person, or attempt to gain unauthorised access.

You are responsible for ensuring that any information you provide is accurate and complete.

11. Intellectual Property

All Content on the platform — including exercise videos, written guides, assessments, branding, logos, and the look and feel of the Service — is owned by us or our licensors and is protected by copyright, trademark, and other intellectual property laws.

We grant you a personal, non-exclusive, non-transferable, revocable licence to access and use the Content solely for your own private, non-commercial rehabilitation during the life of your active Plan. All other rights are reserved.

12. Third-Party Services

We rely on third-party providers to deliver parts of the Service, including payment processing (Stripe Payments Europe Ltd) and platform hosting.

We are not responsible for the performance or availability of third-party services beyond our reasonable control; however, we take reasonable steps to ensure that all providers meet appropriate security and data protection standards.

13. Service Availability

We do not guarantee that the Service will always be available, uninterrupted, secure, error-free, or free from delays, bugs, data loss, or technical faults.

From time to time, access to the Service may be suspended, restricted, or interrupted for maintenance, updates, security reasons, technical issues, or events beyond our reasonable control.

We may make changes to the Service to improve functionality, reflect clinical updates, improve security, or comply with legal or regulatory requirements.

We are not responsible for delays, interruptions, or failures caused by third-party providers, internet outages, cyberattacks, software failures, hosting failures, acts of God, strikes, or other circumstances beyond our reasonable control.

14. Liability

We will provide the Service with reasonable care and skill, as required under the Consumer Rights Act 2015.

Nothing in these Terms limits or excludes our liability for:

• death or personal injury caused by our negligence.
• fraud or fraudulent misrepresentation.
• any other liability that cannot be limited or excluded by law (including under the Consumer Rights Act 2015).

Subject to the above, and to the fullest extent permitted by law:

• the Service is provided to you on an "as is" and "as available" basis without any express or implied warranties beyond those required by law.
• we are not liable for any loss or damage that was not reasonably foreseeable at the time you entered into these Terms.
• we are not liable for loss of profits, loss of business, loss of data, or indirect or consequential loss; and
• our total aggregate liability to you arising out of or in connection with your use of the Service in any 12-month period is limited to the total fees you have paid us for the Service during that period.

We are not responsible for any delay, interruption, technical malfunction, software failure, cyber incident, loss of availability, corruption or loss of data, or failure of third-party systems or providers used in connection with the Service, including payment processors, hosting providers, or learning management systems, except where caused by our failure to exercise reasonable care and skill.

You acknowledge that access to digital services may occasionally be affected by factors outside our reasonable control and that we cannot guarantee uninterrupted or error-free operation of the Service.

We are not liable for injury or harm caused by performing exercises contrary to the instructions, without appropriate medical clearance (see Sections 1 and 8), or beyond a reasonable level of exertion.

You are responsible for following the instructions provided and exercising within your own limits. Nothing in this clause limits your statutory rights as a consumer.

15. Indemnity

You agree to indemnify us against losses arising from misuse or breach of these Terms.

16. Suspension and Termination

We may suspend or terminate your access to the Service (with or without notice, depending on the severity) if you:

• breach these Terms.
• fail to pay any fees when due.
• use the Service in a way that puts our other users, staff, or systems at risk.

You may terminate your Account at any time by cancelling your Plan and contacting us to request account deletion. On termination, your right to use the Service ends. Certain sections of these Terms will survive termination, including Sections 11, 14, 15, 19, and 20.

Data retention following termination is governed by our Privacy Policy.

17. Changes to These Terms

We may update these Terms from time to time. When we make changes that materially affect your rights or obligations, we will:

• update the "Last Updated" date at the top of this page.
• notify you by email and/or a prominent notice on the platform; and
• ask you to accept the updated Terms at your next login.

If you do not accept the updated Terms, you may cancel your Plan; refunds where applicable will be handled in accordance with Section 7.

18. Complaints

If you have a complaint about the Service, please contact us first at support@thewest6.com. We aim to acknowledge all complaints within 5 working days and respond fully within 20 working days.

If you are unhappy with the response and your complaint concerns the clinical conduct of our physiotherapist, you may contact the Health and Care Professions Council (HCPC) at https://www.hcpc-uk.org. Complaints about data handling may be directed to the Information Commissioner's Office (ICO) at https://ico.org.uk.

19. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes arising out of or in connection with these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales, except that if you are a consumer resident elsewhere in the UK you retain the right to bring proceedings in the courts of your country of residence.

Nothing in these Terms affects your statutory rights as a consumer under the Consumer Rights Act 2015.

20. General

• Entire agreement: These Terms, together with the Privacy Policy, form the entire agreement between you and us in respect of the Service.
• Severability: If any provision of these Terms is found unenforceable, the remainder will continue in full force.
• No waiver: Our failure to enforce any provision is not a waiver of that provision.
• Assignment: You may not transfer your rights under these Terms without our consent. We may transfer our rights to a successor of our business on reasonable notice.
• No third-party rights: These Terms do not create any rights under the Contracts (Rights of Third Parties) Act 1999 for anyone other than you and us.

21. Contact